If you have registered, but your payment didn't go through and was rejected by the bank. Please do the following:
1. Check Billing Details:
If your payment was rejected, verify that you have entered the correct billing information, including the expiration date or CVC code.
2. Contact Your Bank:
If the billing details are accurate, reach out to your bank for more information on the rejection. We do not receive specific reasons from banks due to privacy policies. Your bank can help identify the issue and guide you on the next steps.
3. Try Another Payment Method:
Consider using an alternative payment method if the issue persists.
Credit Card Payments:
- Banks sometimes refuse payments without disclosing the reason for privacy reasons.
- In rare cases, our fraud filters may block credit card payments to protect your information.
- If an error is related to our filters, contact our Support Team with the date, amount of the charge, and ONLY the last four digits of the charged card. We can manually review and remove the block. We never ask for your complete card details.
- Using a credit balance on your PayPal account usually leads to smooth transactions.
- Be cautious when using external payment methods, like a credit card linked to your PayPal account, as similar issues to credit card payments can arise.
For any further assistance, don't hesitate to reach out to our Support Team.